1. Introduction
At CoraSuite, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, book a Strategy Call, or interact with CoraSuite.
CoraSuite is owned and operated by TaylorWave Digital LLC ("CoraSuite," "we," "our," or "us").
By using our website or services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Information You Provide
You may voluntarily provide information including:
- Name
- Business name
- Email address
- Phone number
- Business website
- Billing information
- Appointment booking details
- Messages submitted through contact forms
- Information shared during consultations or support requests
- Any other information you choose to provide
Payment information is processed securely through third-party payment providers. CoraSuite does not store your full payment card information.
Customer Data
As part of using CoraSuite, you may upload or otherwise provide information relating to your customers, leads, prospects, employees, or other contacts ("Customer Data"). This may include names, phone numbers, email addresses, appointment details, communication history, review information, and other business records necessary to provide the Services.
Communication Records
We may also retain communication records associated with your account, including SMS messages, phone call metadata, emails, voicemail records, appointment history, workflow activity, and automation logs necessary to provide the Services and troubleshoot technical issues.
Information Collected Automatically
When you visit our website, we may automatically collect information including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referral source
- Website interactions
- General analytics information
This information helps us improve our website, products, and customer experience.
3. Where We Get Your Information
We collect information from a variety of sources, including:
- Directly from you when you complete forms, schedule appointments, create an account, or contact us.
- From your device through cookies, analytics tools, and similar technologies.
- From integrated third-party services you choose to connect, such as Google Business Profile or other supported business tools.
- From service providers that help us deliver the Services.
- From publicly available business information when necessary to provide certain Services.
If you choose to connect third-party services to CoraSuite, we may access and process information made available through those integrations solely for the purpose of providing the requested Services.
4. How We Use Your Information
We may use your information to:
- Respond to inquiries
- Schedule and manage Strategy Calls
- Provide our products and services
- Process payments
- Deliver customer support
- Improve our website and platform
- Personalize your experience
- Send important account or service updates
- Send marketing communications (when you have opted in)
- Prevent fraud and unauthorized access
- Comply with legal obligations
- Operate CRM and customer management features
- Deliver automated communications on your behalf
- Facilitate review requests and review management
- Generate AI-assisted responses and content
- Monitor platform performance and improve service reliability
We do not sell or rent your personal information. We also do not use Customer Data uploaded to CoraSuite to market our own products or services to your customers.
5. Customer Responsibilities
If you use CoraSuite to store contact information or communicate with customers, you are responsible for ensuring you have all necessary rights, permissions, and legal consent to collect, upload, and process that information.
You are solely responsible for complying with applicable privacy, telecommunications, anti-spam, marketing, and consumer protection laws, including obtaining any required consent before sending SMS messages, emails, phone calls, or review requests through the Services.
6. Customer Data Ownership
You retain ownership of all Customer Data you upload or create within CoraSuite. We process Customer Data solely as necessary to provide the Services, maintain the platform, comply with legal obligations, and as otherwise described in this Privacy Policy and our Terms of Service.
7. SMS & Email Communications
If you choose to receive communications from CoraSuite, we may send:
- Appointment confirmations
- Service updates
- Customer support messages
- Marketing emails
- Promotional text messages (with your consent)
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
For SMS communications, you may reply:
- STOP to opt out
- HELP for assistance
Message and data rates may apply.
Your consent to receive marketing communications is not a condition of purchasing any product or service.
8. Cookies & Analytics
We use cookies and similar technologies to improve your experience, understand website performance, and measure marketing effectiveness. These technologies may include:
- Google Analytics
- Google Tag Manager
- Meta Pixel
- Microsoft Clarity
- Essential website cookies
- Functional cookies
- Performance cookies
These tools help us understand how visitors use our website, improve website functionality, measure advertising performance, remember user preferences, and improve our products and services.
We may use advertising and analytics partners to help measure the effectiveness of our marketing campaigns and better understand how visitors use our website. These providers may collect certain online identifiers through cookies or similar technologies as described in this Privacy Policy.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.
For more information, please see our Cookie Policy.
9. Third-Party Services
To operate and improve CoraSuite, we work with trusted third-party service providers who assist us in delivering the Services. Depending on the features you use, these providers may perform services including:
- Secure payment processing
- CRM, customer communications, appointment scheduling, automation, forms, and business management
- SMS messaging and phone communication
- Google Services — Including Google Analytics, Google Tag Manager, Google Maps, Google Calendar, and Google Business Profile integrations
- Advertising measurement and remarketing through the Meta Pixel
- Website analytics and user experience insights
- AI-powered features and content generation (where applicable)
- Transactional emails, appointment confirmations, newsletters, and customer communications
- Secure hosting and platform operations
These providers only receive the information necessary to perform their respective services and are contractually or legally required to protect your information.
10. AI-Powered Features
Some CoraSuite features may use artificial intelligence ("AI") to assist with content generation, business automation, customer communications, workflow recommendations, and other productivity features.
Information submitted through these features may be processed by trusted AI service providers solely for the purpose of providing the requested functionality.
We do not intentionally use your personal information to train publicly available AI models, and we take reasonable measures to protect information processed through AI-powered features.
AI-generated responses, recommendations, or content may not always be accurate or appropriate for every situation. You remain responsible for reviewing AI-generated content before relying upon or sending it when appropriate.
11. Call Recording
We may record Strategy Calls, onboarding sessions, training, and support calls for quality assurance, training, documentation, and dispute resolution purposes. Where required by applicable law, we will provide notice before recording begins.
12. Information Sharing
We do not sell, rent, or trade your personal information.
We may share information only when necessary:
- With trusted service providers who help operate our business
- To comply with legal obligations
- To protect our legal rights or investigate fraud
- During a business merger, acquisition, or transfer, if applicable
13. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, misuse, alteration, or disclosure.
While we take security seriously, no method of transmitting information over the internet or storing electronic information is completely secure. We cannot guarantee absolute security.
14. Data Retention
We retain personal information only for as long as necessary to provide our services, maintain your account, fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce our agreements.
Following cancellation of your account, we may retain your account information and Customer Data for up to 30 days to allow for account restoration or recovery requests. After that period, data may be permanently deleted or anonymized, except where we are legally required or otherwise permitted to retain certain information.
15. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access the information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Request a copy of your data
- Withdraw consent for marketing communications
- Object to certain types of data processing where permitted by law
To exercise any of these rights, please contact us using the information below.
16. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing personal information.
17. Children's Privacy
CoraSuite is intended for business owners and individuals who are at least 18 years old.
We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
When we make changes, we will update the Last Updated date at the top of this page.
Your continued use of our website or services after changes become effective constitutes acceptance of the updated Privacy Policy.
19. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
TaylorWave Digital LLC
Doing Business As CoraSuite
Email: hello@corasuite.digital
Flagler Beach, Florida, United States