CoraSuite Terms of Service

1. Definitions

Account — your registered CoraSuite account.

Client Content — text, images, logos, business information, customer lists, leads, and any other materials you upload to or create within the services.

Platform — the CoraSuite software environment, including the GoHighLevel-based environment we provide to you under white-label.

Services — the Platform, websites we build for you, business phone numbers, SMS/MMS messaging, voice, automations, marketing tools, CRM, review tools, and any other product or service we make available to you.

Subscription — your recurring payment arrangement for the Services (Website System or Business Growth System).

2. Eligibility and Account

You must be at least 18 years old, legally able to enter into a binding contract, and acting on behalf of a lawful business to use the Services. You agree to provide accurate information and keep your Account current.

You are responsible for all activity under your Account, including activity by your employees, contractors, and other authorized users.

3. Services

We provide marketing technology, websites, automation, lead response, and related marketing services to local businesses. The exact features available to you depend on your Subscription plan.

We may add, modify, or discontinue features from time to time, but will not materially reduce the core functionality of your Subscription without notice.

4. Subscription Plans and Pricing

We currently offer the following plans:

Website System — $97/month. A professional website live in 7-10 days, contact forms, one connected inbox, and basic notifications.

Business Growth System — $197/month. Everything in Website System, plus instant response to calls/forms/messages, automated follow-up and booking, remarketing, and customer review tools.

Subscriptions are billed monthly or annually. There is no setup fee on either plan.

Your rate is locked in at the price in effect when you sign up, for as long as you remain continuously subscribed, and will not increase unless you add additional services to your plan. New pricing applies only to new customers going forward.

5. Billing, Auto-Renewal, and Payment

Advance billing. All Subscription fees are billed in advance of the service period.

Auto-renewal. Your Subscription automatically renews at your locked-in rate at the end of each billing cycle until you cancel.

Payment method. Payments are processed through Stripe. By providing a payment method, you authorize us to charge it for all amounts due, including Subscription fees, usage charges, and applicable taxes.

Taxes. All fees are exclusive of taxes. You are responsible for any sales, use, or similar taxes other than taxes on our income.

6. Usage-Based Charges (Rebilling)

In addition to your Subscription fee, you will incur usage-based charges for phone numbers, messaging, artificial intelligence, and voice services used by your system. Current rates are:

Rates are subject to change with 30 days' notice.

Usage-based services are deducted from your Digital Wallet. When your balance falls below your selected threshold, we will automatically recharge your payment method using your chosen recharge amount. This ensures uninterrupted service for texting, calling, email, AI, and other communication features.

You are responsible for monitoring your wallet balance, threshold, and recharge settings to avoid an interruption in service.

7. No Refund Policy

All Subscription payments are final and non-refundable, including for partially used billing periods, unused subscription time, or after renewal, except as required by applicable law or as set out in our Refund & Cancellation Policy, incorporated here by reference.

8. No Chargebacks

You agree not to initiate a chargeback or payment dispute for Services rendered. Filing a chargeback is a material breach of these Terms.

We reserve the right to submit evidence of contract acceptance, Platform usage, and delivery documentation to your card issuer; suspend or terminate your Account; and pursue recovery of the disputed amount plus any associated collection or legal fees.

9. Free Trials and Promotions

We may offer free trials, discounts, or promotional pricing from time to time. Promotional pricing applies for the stated period and reverts to standard pricing thereafter.

During a trial, limited setup may occur for information-gathering purposes; full Services are rendered only once paid billing begins. Discounts do not modify any other term of these Terms.

10. Service Delivery

Services are considered delivered once your website has been completed and made available, and your Platform/automation setup is finalized.

Standard build time is 7-10 business days following receipt of your completed onboarding form.

11. Payment Failures and Suspension

If a payment fails to process, we will attempt to retry the charge over the following five (5) business days.

If payment remains unsuccessful after that grace period, access to your Services — including public availability of your website — may be restricted until payment is resolved. If your balance remains unpaid for thirty (30) days from the original due date, we may terminate your Account and delete or archive your Client Content as described in Section 17.

Suspension does not relieve you of the obligation to pay outstanding fees.

12. Cancellation

You may cancel your Subscription at any time through the Platform or by emailing hello@corasuite.digital with your business name and a cancellation request.

Cancellation requests must be received at least five (5) business days before your next billing date to prevent that upcoming charge; requests received after that window will be processed for the following billing period.

Your Subscription remains active through the end of your current billing period and will not renew. Early cancellation does not entitle you to a refund of any amount already paid or unused portion of a prepaid term.

13. Intellectual Property

13.1 Our IP

The Platform, our software, templates, automations, marketing materials, brand, and all underlying technology are owned by CoraSuite or our licensors.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform and Services solely for your internal business purposes during your Subscription. All rights not expressly granted are reserved.

13.2 Your Content

You retain ownership of your Client Content.

You grant us a non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, display, and process Client Content as necessary to provide the Services and as permitted by our Privacy Policy.

13.3 Websites and Domains

The website itself is built and hosted on CoraSuite's platform under the license described in Section 13.1. Upon termination of your Subscription, your access to the website through CoraSuite ends at the conclusion of your final billing period.

If you wish to retain an independent copy of your website, you may request a transfer to a customer-owned hosting environment, handled on a case-by-case basis, which may involve a one-time transfer fee, reasonable transition time, and removal of proprietary CoraSuite components or licensed third-party assets.

If you registered your domain through us, ownership of the domain registration transfers to you upon request and payment of any applicable transfer fees.

13.4 Feedback

If you provide us with suggestions, ideas, or feedback, you grant us an unrestricted, perpetual, royalty-free license to use it without obligation to you.

14. Acceptable Use

You agree NOT to use the Services to:

• Send unsolicited messages, spam, or unlawful communications.
• Send messages without proper consent under the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, A2P 10DLC requirements, or applicable state laws.
• Violate the privacy of any individual or any state or federal privacy law.
• Send messages that are harassing, threatening, defamatory, fraudulent, or otherwise unlawful.
• Promote illegal activities or industries that violate carrier policies.
• Reverse-engineer, decompile, or attempt to derive source code from the Platform.
• Resell, sublicense, or provide the Services to third parties as a service bureau without our written consent.
• Use the Services to build a competing product.
• Attempt to circumvent any security measures, rate limits, or technical restrictions.
• Upload viruses, malware, or any code intended to damage or disrupt the Services.

We may suspend or terminate Accounts engaged in any prohibited activity.

15. Client Compliance Obligations

15.1 You Are Responsible for Your Own Communications

When you use the Platform to send SMS, MMS, voice messages, or emails to your customers and prospects, you — not CoraSuite — are the sender. You are solely responsible for:

• Obtaining valid consent from every recipient before sending any message that requires consent under the TCPA, CAN-SPAM, A2P 10DLC, or applicable state law.
• Maintaining proof of consent and producing it on request.
• Honoring opt-out requests (STOP, UNSUBSCRIBE, etc.) immediately and on a list-wide basis.
• Including required disclosures (sender identity, opt-out instructions, business address) in your communications.
• Scrubbing against the National Do Not Call Registry and any applicable state DNC registries before telemarketing calls or texts to non-customers.
• Complying with carrier rules, including A2P 10DLC registration for campaigns you run.
• Complying with state privacy laws that apply to your processing of consumer data.

15.2 You Indemnify Us for Your Communications

You agree to indemnify and hold CoraSuite harmless from any claims, fines, penalties, or damages arising from your communications or your processing of consumer data, as further described in Section 20.

16. Call Recording

We record sales, onboarding, and support calls for quality assurance, training, recordkeeping, and dispute resolution. We provide verbal notice at the start of each recorded call. By continuing the call, you consent to being recorded. If you do not wish to be recorded, please tell us at the start of the call.

See our Privacy Policy for details.

17. Term and Termination

17.1 Term

These Terms begin when you accept them and continue until your Subscription is terminated.

17.2 Termination by You

You may cancel at any time as described in Section 12.

17.3 Termination by Us

We may suspend or terminate your Account if you breach these Terms, fail to pay amounts when due, we are required to do so by law, or you engage in conduct that creates legal, regulatory, or reputational risk for us.

17.4 Effect of Termination

Upon termination, your right to access and use the Services ends at the conclusion of your final billing period. Provisions intended to survive (intellectual property, indemnification, limitation of liability, dispute resolution, governing law) will continue.

18. SMS Terms (A2P 10DLC)

By opting in to our SMS services, you agree to receive text messages related to notifications, account updates, and service-related communications. Standard message and data rates apply according to your mobile carrier's terms. To opt out, reply STOP to any message you receive.

You must explicitly consent to receive messages from CoraSuite, given through our website sign-up forms, your Service Agreement, or verbally through customer service interactions. CoraSuite does not guarantee that messages will be delivered without delays or failures due to factors outside our control.

19. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. CORASUITE DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DO NOT GUARANTEE ANY SPECIFIC RESULTS, INCLUDING NUMBER OF LEADS, SALES, REVENUE, OR SEARCH RANKINGS.

20. Indemnification

You agree to defend, indemnify, and hold harmless CoraSuite and its officers, employees, contractors, and agents from any third-party claims, damages, liabilities, losses, fines, penalties, and costs (including reasonable attorneys' fees) arising out of or relating to your use of the Services, your Client Content, your communications sent through the Services, your processing of personal information, or your violation of these Terms or any law.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: CoraSuite will not be liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost revenue, or business interruption.

Our total cumulative liability under these Terms will not exceed the total fees you paid us in the three (3) months preceding the event giving rise to the claim.

22. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Any action arising under these Terms must be brought exclusively in the state or federal courts located in Florida, and the parties consent to personal jurisdiction and venue there.

23. Force Majeure

Neither party will be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, government actions, internet or telecommunications failures, or third-party platform outages.

24. Assignment

You may not assign these Terms without our prior written consent.

We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets without your consent.

25. Notices

We may provide notices to you by email to the address on your Account, or by posting on our website.

You may provide notices to us at hello@corasuite.digital.

26. Changes to These Terms

We may modify these Terms from time to time.

If we make material changes, we will notify you by email or by posting a notice on our site at least 30 days before the changes take effect.

Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

27. Miscellaneous

Entire Agreement. These Terms, together with the Refund & Cancellation Policy and the Privacy Policy, are the entire agreement between you and CoraSuite regarding their subject matter.

Severability. If any provision is found unenforceable, the remaining provisions remain in effect.

Waiver. Failure to enforce any right or provision is not a waiver of that right.

Independent contractors. The parties are independent contractors; nothing here creates a partnership, joint venture, or employment relationship.

Survival. Sections that by their nature should survive termination will survive.

28. Consent and Agreement

By purchasing Services from CoraSuite or checking the agreement box at checkout, you confirm that you have read, understood, and agree to these Terms, accept our No Refund policy, and waive the right to initiate chargebacks for Services rendered.

29. Contact

TaylorWave Digital LLC, d/b/a CoraSuite

Email: hello@corasuite.digital

Phone: 904-204-1904

Web: https://corasuite.digital